Last Updated: 12 September 2026
Creozia primarily sells digital products. Unless a product page expressly states otherwise, no physical item is shipped to the customer.
After successful payment confirmation, purchased digital products may be delivered through one or more of the following methods: a download link on the order confirmation page, the customer’s Creozia account, an email sent to the address provided during checkout, or another digital-access method described on the product page.
Digital delivery is normally initiated shortly after successful payment. In some cases, payment verification, email delivery delays, technical issues, or security checks may cause a delay.
If you have completed payment but have not received access, please first check the email address used during checkout and your spam/junk folder. You may then contact us at creozia@gmail.com with your order details.
There are no physical shipping charges for products identified as digital downloads.
Download limits, access periods, file formats, and software requirements may vary by product and will be stated on the relevant product page where applicable.