Last Updated: 12 September 2026
At Creozia, most products are delivered digitally and may become accessible immediately after successful payment. Because digital products cannot normally be physically returned once access has been provided, the following policy applies.
General Digital Product Policy
Digital purchases are generally non-returnable and non-refundable after successful delivery or access, except in eligible circumstances described below or where a refund or other remedy is required under applicable law.
Eligible Refund Cases
You may contact us for a refund or appropriate resolution if there has been a duplicate payment, you paid successfully but did not receive access and we are unable to resolve the delivery issue, the supplied digital file is materially corrupted or unusable and we cannot provide a working replacement, you received the wrong product due to an error by Creozia, or the delivered product is materially different from what was advertised.
Non-Eligible Cases
A refund will generally not be provided solely because you changed your mind after receiving the product, no longer need the product, did not use the product, expected features that were not advertised, purchased without checking stated software/format requirements, or are unable to use the product because of a third-party service or software issue outside Creozia’s control.
This section does not override any rights that cannot legally be excluded.
Refund Request Window
For eligible issues, please contact us within 7 calendar days from the date of purchase.
Include your order number, purchaser email address, product name, and a clear description of the issue. Screenshots or other supporting information may be requested where necessary to investigate the problem.
Cancellations
Because digital products may be delivered automatically immediately after payment, an order generally cannot be cancelled after access or download has been provided.
If a payment has been made but digital access has not yet been delivered, contact us as soon as possible and we will review the request.
Refund Processing Time
If a refund is approved, Creozia will normally initiate it within 7–15 business days.
After the refund is initiated, additional time may be required by the payment provider or your bank before the amount appears in your account.
Contact for Refunds
Email: creozia@gmail.com
Suggested subject:
Refund Request – Order #[Order Number]