WE'RE HERE TO HELP
Support
Need help with an order, payment or digital download? We’re here for you.
Order Help
Get help with orders, payments and refunds.
Downloads
Get help accessing your purchased digital files.
Purchase Support
Need help after purchase? We can assist with payment, access or download issues.
FREQUENTLY ASKED QUESTIONS
Quick Answers
Find answers to the most common questions.
How do I access my downloads?
After successful payment, your download link will be available on the order confirmation page. We’ll also send your order and download details to the email address used during checkout.
I haven’t received my order or download email. What should I do?
Please check your inbox, Spam, Promotions and Junk folders first. If you still can’t find the email, contact us with your order number and the email address used during purchase.
My payment was successful, but I can’t access the download. What should I do?
Please wait a few moments and refresh your order confirmation page. If the download is still unavailable, contact support with your order number and purchase email so we can assist you.
What should I do if my payment fails?
If your payment fails, no successful order will be completed. You can try the payment again using UPI, card or another available payment method. If an amount was deducted but your order was not confirmed, please contact us with the payment details.
Can I get a refund?
Refund eligibility depends on the circumstances of your purchase and our Refund & Cancellation Policy. Please review the policy or contact support with your order number if you need help with a refund request.
NEED MORE HELP?
Contact Support
Still need help? Send us your order details and we’ll help you with eligible order, payment or download issues.
Email Us
support.creozia@gmail.com
Support Hours
Mon – Sat: 9:00 AM – 7:00 PM IST