Last Updated: 1 October 2026
This Digital Delivery & Shipping Policy explains how digital products purchased from Creozia are delivered and what you should do if you experience any issue accessing your purchase.
By purchasing a digital product from Creozia, you agree to the terms described in this policy.
1. Digital Products
Creozia primarily sells digital products that are delivered electronically.
These products may include downloadable files, printable materials, digital guides, worksheets, templates, educational resources, or other digital content described on the relevant product page.
No physical product will be shipped unless a product page expressly states otherwise.
2. How Digital Products Are Delivered
After successful payment confirmation, purchased digital products may be delivered through:
- A download link on the order confirmation page;
- An email sent to the email address provided during checkout; or
- Another digital-access method specifically described on the relevant product page.
Customers are responsible for providing a valid and accessible email address during checkout.
3. Delivery Time
Digital delivery is normally initiated within a few minutes after successful payment confirmation.
In exceptional cases involving payment verification, email delays, technical issues, security checks, or third-party service delays, access may take longer.
If you have not received access within 1 business day after successful payment, please contact Creozia support.
4. Payment Confirmation
Digital products are delivered only after the payment has been successfully confirmed.
If a payment is pending, failed, cancelled, reversed, or otherwise not successfully completed, access to the digital product may not be provided until the payment is confirmed.
5. If You Do Not Receive Your Download
If you have completed payment but have not received access to your digital product:
- Check the email address you used during checkout.
- Check your spam, promotions, and junk folders.
- Confirm that your payment was successfully completed.
- Review the order confirmation page if it is still available.
- Contact Creozia support if you are still unable to access your files.
When contacting us, please provide:
- Your order number;
- The email address used during purchase;
- The name of the purchased product; and
- A brief description of the issue.
You can contact us at:
6. Incorrect Email Address
Customers are responsible for entering the correct email address during checkout.
If you entered an incorrect email address and did not receive your digital product, contact us at support.creozia@gmail.com with your order details.
We may ask for reasonable information to verify the purchase before providing access to a different email address.
7. Download and File Access
Customers should download and securely store their purchased digital files after receiving access.
Availability of download links may depend on the product, website configuration, or technical system being used.
We recommend keeping a personal backup of your purchased files after downloading them.
8. Technical Issues
Digital products are provided in the file format stated or reasonably indicated on the product page.
Before purchasing, customers should ensure that they have a compatible device, software, internet connection, printer, or other equipment required to use the product where applicable.
If a supplied file is missing, corrupted, or cannot be accessed due to an issue on our side, please contact us so that we can review the issue and, where appropriate, provide a replacement file or renewed access.
9. Physical Shipping
Creozia currently sells digital products only. No physical product will be shipped unless a product page expressly states otherwise.
Because digital products are delivered electronically, no physical shipping charges apply unless specifically stated on the relevant product page.